Your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy below.
Returns
We accept returns within 30 days of delivery. Items must be in their original condition and free from damage caused after delivery.
To initiate a return please contact us at support@prestigeplayroom.com with your order number and reason for return. Our team will guide you through the process.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.
Refund Processing
Once your return is approved, refunds will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
Custom or personalized orders are non-returnable unless they arrive damaged or defective.
For any questions about returns please contact us at support@prestigeplayroom.com or call (725) 800-8122.