Refund Policy

Your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy below.

Returns

We accept returns within 30 days of delivery. Items must be in their original condition and free from damage caused after delivery. To initiate a return please contact us at support@prestigeplayroom.com with your order number and reason for return.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Refund Processing

Once your return is approved, refunds will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

Custom or personalized orders are non-returnable unless they arrive damaged or defective.

Contact Us

Business Name: Prestige Playroom
Legal Entity: BH Market LLC
Phone: (725) 800-8122
Email: support@prestigeplayroom.com
Address: 336 East University Pkwy #1174, Orem, UT 84058, United States
Hours: Monday - Friday, 9am - 5pm EST